Supervisors and leaders have a profound effect on employee motivation, job satisfaction, and performance. This interactive, fast-paced program covers the basic skills necessary to set new supervisors up for success by developing skills for supporting, coaching, and nurturing employees.
Topics covered include:
- Identifying what qualities make a good leader and coach
- Setting clear expectations and providing ongoing feedback for employees
- How to have difficult conversations about performance
- Identifying best practices for giving positive feedback
- Strengthening communication and listening skills
- Managing employees who were formerly peers and understanding the management role and the difference between being a buddy and a supervisor
- How to present ideas so they are heard and acted upon