Cancelled: Exceptional Customer Service 6.11.14

A term we hear often and strive to implement yet often times the practice eludes us. The difference between acceptable customer service and outstanding customer service is “living” it everyday.  In this program, participants learn the basics of excellent customer service, how it impacts internal and external customer relationships, how to put it into practice, and how the level of customer service directly corresponds to the achievement of departmental and corporate goals.  By utilizing practical skills to exceed the customer’s expectations, participants will learn to support the organization’s goals in building long term relationships with your most important asset: your customer.  

In addition, this course will cover: 
 
-Proper Telephone Techniques
-Understanding Customer Needs
-Effective Listening
-The Art of Asking Questions
-Managing Different Customer Behaviors

Facilitated by Lois Hall.